Synn Store BLOG - How to Retrieve Your Lost Mobile Legends Account

Losing your Mobile Legends account can be frustrating, especially after reaching high ranks like Mythical Glory. Fortunately, there are several methods to recover your account. This guide explores four effective ways to retrieve your lost Mobile Legends account.

Method 1: Customer Service

If you didn’t link your account to any platforms or don’t have a Temporary Account, this is the method for you. Follow these steps:

1. Log In with Linked Platforms
   Try logging in with the platforms linked to your Mobile Legends account, such as Facebook, VK, Google Play Games, or your Moonton Account. This may help restore your account directly.

   
   

2. Create a New Account
   If you don’t have a Temporary Account, create a new one and complete the tutorial until level 3. This will allow you to see the customer service icon.

   
   

3. Fill Out the Retrieval Form

   • Enter your User ID and Server ID.
   • Select the following issues:
     • "I cannot unbind the connected 3rd party account."
     • "I cannot change or remove the connected Moonton email address."
     • "I cannot change the Moonton account password."
     • "I was kicked offline by someone."
   • Enter the date this problem occurred.

   
   

   Lastly, provide details of any payments made, including:

   • Order date
   • Order channel
   • Order ID
   • Receipt screenshot

   It's crucial to purchase diamonds from reputable sources like Synn Store, and having both the first and latest receipts makes the process easier.

   
   

Note: This method cannot be used if your account has been switch-banned by a hacker, as your device will be ineligible to retrieve the account.

Method 2: Synn Store Service

If you’re looking for an alternative recovery option, consider using the Synn Store service. For this method, you'll need:

• The first device brand name you used.
• The first email you used to bind your Moonton account (make sure this email is accessible, as the recovery link will be sent there).
• The account creation date. If you don’t have it, check out this article: How to Check Account Creation Date.

This method is particularly useful if your account has been switch-banned, as it’s one of the few solutions available. Note that the service differs depending on how many skins you have in your account.

Method 3: Retrieve Self-Service

You can also use the self-service recovery tool available at Mobile Legends Account Retrieval. The bot will ask you the following questions:

• Your User ID and Server ID.
• Which skins you own.
• Your current rank.
• Which device you have logged in on.
• The name of an in-game friend.

Method 4: Email Mobile Legends Customer Service

If the above methods do not work, you can email the Mobile Legends customer service at [email protected]. In your email, clearly state that you have lost access to your account and would like assistance in recovering it. Be sure to provide any relevant information they may require, such as your User ID, Server ID, and the email address linked to your account.

The customer service team may ask for additional details to verify your identity, including your first device brand name, account creation date, and a list of skins or heroes you own. This verification process helps ensure that the rightful owner is reclaiming the account. If you have any purchase receipts or payment information, including the order date, order channel, and order ID, attach those to your email as well, as they can expedite the recovery process.

Conclusion

Retrieving your lost Mobile Legends account can be done through several methods. Whether you choose to contact customer service, utilize the Synn Store service, use self-service tools, or email customer support, these steps will help you regain access to your account quickly. For more information, visit Synn Store.