By purchasing from Synn Store, you agree to the following Terms & Conditions. These terms are designed to ensure transparency, protect both parties, and maintain operational integrity across all transactions.
Orders are typically fulfilled within 5 minutes.
In rare cases, delivery may be delayed or fail due to:
Invalid User ID or region
System maintenance
Out-of-stock items
Other technical or operational issues
Users are responsible for submitting accurate account details.
Failed deliveries due to user error are not eligible for refund.
Synn Store operates solely as a middleman between the game publisher’s affiliate systems and the end customer. We do not own, develop, or control the digital products offered. Our role is to facilitate smooth, secure, and timely order fulfillment based on the data provided by both parties.
Despite this intermediary role, customer satisfaction is our top priority. We continuously optimize our systems, stock flow, and support channels to ensure:
Fast and reliable delivery
Accurate product matching
High-quality service across all transactions
We take pride in delivering a seamless experience and always strive to exceed expectations—even when navigating third-party limitations.
For any issues, users may contact Synn Store Customer Service via WhatsApp: 📱 +60 11-3955 3146
Please include your Order ID for faster resolution.
Refunds are issued in SynnCash (store credit) on the website.
In rare cases, a refund may be processed back to the user’s bank account, but:
Must be requested within 24 hours of purchase
Subject to admin verification and approval
Refunds are only applicable for undelivered items due to verified system error.
All sales are final once delivery is confirmed.
Every user who completes a purchase on Synn Store is automatically bound by these Terms & Conditions.
Continued use of the platform implies acceptance of the latest version of these terms.
These Terms & Conditions are publicly accessible on the website and may be updated periodically.
Users are encouraged to review the latest version before making a purchase.
Synn Store complies with Malaysia’s Anti-Money Laundering Act (AMLA) and related financial regulations. To maintain a secure and lawful platform:
We monitor transactions for suspicious activity, including unusual payment patterns or identity misuse.
We reserve the right to flag, suspend, or report any transaction that may violate AMLA guidelines.
Users may be asked to verify their identity or payment source in rare cases where risk is detected.
Fraudulent behavior, chargeback abuse, or attempts to bypass system safeguards will result in account suspension and may be reported to relevant authorities.
These measures are in place to protect both our users and our platform from financial crime and ensure compliance with national law.
