Frequently Asked Questions

Find answers to the most common questions about our services, account management, and ordering process.

Account

Do I need to create an account to top up?

Yes, you need to create an account to top up your balance. This helps us keep track of your purchases and ensure your balance is secure.

I forgot my account password. What should I do?

If you've forgotten your password, click on the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password. Make sure to check your spam folder if you don't see the email in your inbox.

Can I update my account information, such as my email or phone number?

Yes, you can update your account information at any time. Simply log in to your account, go to the "Account Settings" or "Profile" section, and you'll be able to edit your personal information, including email, phone number, and address.

Purchase

Can I cancel my order after I have made the payment?

Order cancellation policies vary by restaurant. Please check the cancellation policy on the restaurant's page before placing your order. If you need to cancel an order, please contact our customer support as soon as possible.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, digital wallets, and bank transfers. Please check the payment options available at checkout.

How do I top up my balance?

To top up your balance, log in to your account and go to the "Top Up" section. Choose your preferred payment method and follow the instructions to complete the transaction.

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