Synn Store BLOG - Mobile Legends: How to Secure Your Account

In the world of Mobile Legends, account security is paramount. With the increasing number of hacks and account thefts, players must take proactive steps to safeguard their accounts. This guide outlines effective strategies to secure your Mobile Legends account and retrieve it if lost.

Understanding Account Issues

Account in Danger / Unable to Gift Skins / Unusual Device or Region

This feature prevents diamond purchases after switching accounts or logging in with a new device, ensuring that diamonds are purchased for the correct account. Gifting skins also requires a 7-day friendship.
Solution: Play 5-15 Classic or Rank games for the game to recognize your device or region and try again.

Account Lost After Reinstalling / Switching Device

Before reinstalling your game or switching devices, ensure your account is bound to any platform. If you lose access, contact Customer Service in-game or email [email protected]. Remember essential details like BP, Diamond count, and the number of heroes and skins owned.

How to Secure Your Account

1. Enable Two-Factor Authentication (2FA)
   Open Mobile Legends, click on your profile in the top left, go to Account Settings, and ensure that both the New Device Verification and Secondary Verification options are ticked.

2. Use a Strong Password
   While you cannot use special characters for your Moonton password, you can use them on other platforms linked to your account. Choose a robust password that is difficult to guess.

3. Link Your Account to Trusted Platforms
   Open Mobile Legends, click on your profile, then Account Settings. Connect to all available platforms by clicking on "Tap to Connect." If you want extra security, consider binding to both iOS and Android devices. You can also download Mobile Legends VNG here to bind a Zing account.

4. Regularly Monitor Your Account Activity
   Frequently check the devices logged into your account. If you notice any suspicious activity, click Logout All Devices, change your password, and notify Customer Service.

5. Beware of Phishing Attempts
   Be cautious of phishing scams, especially those involving a Customer Service icon. Avoid clicking any suspicious links sent via email or social media. Even if someone in your friend list sends you a link promising free diamonds, don’t trust it blindly.

6. Use Reputable Sources for Purchases
   Always save every receipt from your purchases. This will help you in case of disputes or if you need to recover your account.

7. Keep Your Account Creation Date Handy
   It's important to note your account creation date for easier retrieval in case of loss. For guidance on how to check your account creation date, visit this blog: How to Check Account Creation Date.

8. Only Follow Friendlist You Trust
   Ensure that you only add friends you trust, as certain self-service retrieval methods may require you to remember the names of your friends in-game. For more details on retrieving lost accounts, check this article: How to Retrieve Your Lost Mobile Legends Account.

9. Play Minimum of 13 Minutes in Matches
   To bypass the “Account in Danger” prompt, play at least 13 minutes in matches. This will help your device be recognized as a trusted device.

10. Do Not Share Your UserID
    Avoid posting your UserID publicly, as this can provide hackers with crucial information about your account, including binding details and creation date.

11. Avoid Buying Accounts
    The safest way to secure your account is to create it yourself, as purchasing accounts can expose you to risks.

12. If Your Account Has Been Hacked
    If you find yourself in this unfortunate situation, contact in-game customer service using an alternate account and wait for a response. Remember that moderators cannot assist directly with account recovery.

How to Kick Hackers Out of Your Account

While waiting for customer service:

• If you can still log in, change your passwords and sign out of all devices through Account Settings > Account Center.
• If you encounter the “You’re logging in on a new device or region” message, play 5-15 Classic or Rank games to help the game recognize your device again. Stay logged in to prevent the hacker from regaining access, and avoid logging in with a second device.
• Unbind the hacker’s accounts and bind your own to all platforms.

If you cannot access your account:

1. Open the game and go to the account creation page.
2. Click on Account Center and select Retrieve Account.
3. Choose In-Game Information Verification and provide your server number and in-game name. If needed, ask a friend for your server number (4-5 digits).
4. Answer all questions accurately about your account (e.g., which heroes you own, your highest rank).
5. Confirm a social media account associated with your game.
6. Return to the game and click Switch Account to log in via the confirmed social media account.

After regaining access, immediately change your passwords and sign out of all devices.

By following these steps and tips, you can significantly enhance the security of your Mobile Legends account and ensure a smoother recovery process if needed. Stay vigilant, and enjoy your gaming experience!